Implementing projects correctly
Last night on the radio I heard a comedian joking about how women want to know what men are thinking, I can imagine that a lot of men would claim to have no idea what women are thinking. In fact his question what people are thinking can go much further. Often when we do not understand one of the first questions that we ask is what are they thinking? Communication is more than a billion dollar industry. From phones to newspapers to meetings. In short each and every one of us spend more time communicating or trying to communicate than anything else. Why is it then that so many of us get it wrong?
I am not going to pretend to have the answer to that question. A friend of my recently commented that the process of writing clarifies the brain as to exactly what the situation/problem is. There is many a time that I have wondered what is going on in the company I work for. So imagine this. A company decides that it wants to improve a process. For example it wants to reduce software support to employees and educate them at the same time. A possible approach to this problem would be to organise meetings with different departments. Send out an email asking for ideas and feedback from employees. To organise and carry out this improvement it would require a small medium seized company at least one person to project manage, someone to sort out the information, someone to analyse the information, then more meetings to discuss the findings. Eventually you would have a recommendation that can be debated all over again. If by the end of this process there is still the will to implement it, you have truly done well. Of course there is no guarantee that your solution will work at all. How can web 2.0 deal with this?
Well imagine that you set out your vision on paper, and then allow people to comment. It is incredibly simple. Each user can see what issues have been raised and add comments if necessary. The project manager can modify and direct the discussion as the project evolves. This is clear accountable communication . Returning to the question about building a help desk, it allows every problem to be logged so that there is no repeat use of time to express the same points. One can even track the time involved producing accountability for budgeting future projects. Brilliant… if only everything was that simple I would not mind what anybody else is thinking.