A customer is standing by the vacuum cleaner display. The Sales assistant approaches the customer and ask “are you looking for a upright or cylinder?”
Which letter best describes the selling skills?
Product knowledge know what you are selling.
Acknowledge customer- make eye contact
You now establish the customers need & wants
Match the products to the needs & wants
Ensure the customer is satisfied.
Now close the sale
Take the money!
I was inspired by this when I visited the local electricity shop. It is kiss inspired (keep it simple stupid).