The short answer is anything that you want and there are not any other media forms that you can say that of in this day and age where companies are considering hiring a social media manager. To look after conversations within and outside the company, you know are starting to hit home. Most multi national companies? invest serious amounts of money into influencing conversations online. As an example Dell employs a number of people to keep tabs on what is happening in their forums and related ones on the internet.
Social media is subtle though. You cannot write big headlines saying:- buy this computer at half price, it is much more about managing the relationship in a world where traditional advertising is losing it impact. How and why? We have seen so much advertising before that we just do not buy it. It is about being genuine. So people form relationships with people who have the time. That is expensive. Time is money. That is social media. I am not suggesting that companies try to sell one to one on the internet. But they do need to think about how they a can influence the conversation. An example of this is a ferry company in the Isle of Man who runs a blog written by its MD. At first glance this might seem like a step in the right direction. But there are already mutterings in private and public places online and “off” about the fact that this is corporate gloss, unless he truly engages people in two way conversation. They will talk and complain about him elsewhere, in their own private forums and communications (email).
So what is the point?
People are going to talk about your company weather you want them to or not and in the future those conversation are going to take place more and more on the internet
What can you do?
It is better to have that conversation on your website where you can influence it.
Allowing for user and customer interaction on your site will reduce the threat it may pose.
Manage you social media profile by hiring a expert or a third party.
What are your thoughts?