All too often people lose there tempers at work, it often feels like at that moment that it is the right thing to do.

You feel the pressure building and when you have shouted, or sent a bad email. You feel better.

A while later as more information comes to light you may realise that you were wrong in your first reaction.

Of course the damage is already done. It is very easy to break something much harder to build it up.

In my experience every time that I have kept my cool I have reaped the rewards, instead of just being seen as reactionary, difficult, or handle with kid gloves. Thoughts anyone…