I came across a really interesting interview today with Reputation management expert Andy Beal which summed up simply how to make the most of online social media. I do not think I could say it better. It has so many benefits establishing a social media policy.
“When a company creates an interactive online profile, it’s effectively telling its stakeholders -customers, investors, employees, etc- that it cares about the community and wants to be a part of the conversation. When an online reputation crisis hits, companies that have an social media profile are more likely to be given the benefit of the doubt and more likely to be able to respond quickly, within that channel.
I advise my clients to look for the “centres of influence.” Where are their stakeholders hanging-out online? When you understand the types of social media your stakeholders are using -maybe they prefer blogs over forums -you’ll increase your chances of successfully engaging them.”
Social media channels that you may find useful for establishing a thriving social network, depending on your market and your niche, include:
What networks would you add to this? Which ones do you enjoy the most?